Customer Education and Enablement Specialist

As our Customer Education and Enablement Specialist, you will help CommentSold customers get maximum value from the platform as quickly as possible. You will become an expert on all CS features and educate users throughout their customer journey from onboarding to expert. You will work closely with team members across multiple departments to create strategic courses, content, communication, webinars, and more that are aligned with both company and customer goals. 

We are looking for someone who will obsess over educating and informing our customers with the goal of encouraging product adoption and increasing customer engagement via a one-to-many approach. This role will work within the Product Marketing team and report to the Senior Product Marketing Manager.

In this role, you will

• Master the CommentSold product portfolio - keeping up with product knowledge is key to success in this role
• Be the customer’s champion: You understand the customer’s goals, create content that meets those goals, and advocate on behalf of customers in product development processes
• Understand and optimize the entire user flow: You think holistically about how customers will interact with every part of the product journey, ensuring that all touchpoints are seamless and add value
• Continually innovate around new ways to empower customers, such as educating users with different learning styles, embedding educational resources directly into the platform, and building multi-channel content and collateral
• Work closely with team members and stakeholders to establish and execute interactive course curriculums, content, webinars, and more
• Work cross-functionally with our GTM and product teams to prepare and execute the internal and external education plan to support new product releases
• Create and drive internal and external webinars
• Drive customer communication initiatives that support new feature education and adoption
• Proactively analyze data, trends, and feedback to identify training needs, improve the learning experience, and develop new offerings

If you’re right for this role, you

• Have 3+ years of experience developing training, content, or enablement programs; Bonus points if you know your way around an LMS
• Have previous experience with content development from scratch, instructional design, and e-learning for a B2C or B2B software company 
• Have the ability to skillfully manage and prioritize multiple content requests and timelines
• Have a proven track record of building cross-functional partnerships and alignment
• Have experience building to scale. You think in terms of platforms, systems, and strategies to ensure your work contributes to long-term growth goals
• Love helping small business owners solve problems

Compensation
The base salary for this role is expected to be in the $65,000 - $75,000 range. An 8% annual bonus is also part of the compensation package. Exact compensation may vary based on skills, experience, and location.