Operations Manager

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $4B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity:

We are seeking a highly analytical, outcomes-driven and detail-oriented Operations Manager to own the acceleration of growth and quality for a designated set of markets. This role involves solving complex operational challenges, and working closely with cross functional partners and leaders to influence change and drive meaningful impact for the business. The ideal candidate is a self-starter who thrives in ambiguous environments and is excited to seek out and own projects that yield operational efficiency, improve cost and quality, and drive top line growth for an ever-evolving business.

How you’ll make an impact:

• Strategically managing and becoming a subject matter expert in a designated market helping to drive the company's field operations.

• By contributing to improved service outcomes that directly impact the company's reputation and growth. 

• Solving some of the most complex problems the company faces while providing  customers their end product which ultimately help them make their communities safer.

Skillset:

• 3+ years of experience working in a high-growth environment 

• Comfortable working in a high volume environment focused on meeting and exceeding  SLA’s to provide a memorable service experience.

• Proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.

• Highly adaptable self-starter who embraces change and knows how to pivot when confronted with new challenges

• Analytical, utilizing reports and a suite of tools to assess market trends, identifying challenges, and solutions to achieve desired outcomes.  

• Diplomatic, tactful and poised under pressure, with a high comfort with ambiguity

• Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once

• Team player that contributes positively to overall team morale and company culture

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Operations Manager at Flock Safety. 

The First 30 Days:

• You will familiarize yourself with team metrics, reporting, and systems used to maximize efficiency in Field Service. 

• Begin to dive into your assigned territories learning about their unique intricacies 

• Building relationships with internal and external partners

The First 60 Days:

• Working with key stakeholders to solve everyday complex problems efficiently and effectively

• Leveraging tools, resources, and relationships to optimize the companies performance

• Managing weekly team reviews and driving the decision making process

90 Days and beyond:

• Fully running your assigned territory and are the subject matter expert. 

• Are demonstrating your ability to solve complex problems effectively

• Actively striving to exceed team goals

• Adapting to constantly changing priorities 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. You will meet with several teammates and cross-functional partners.

💰Salary & Equity: In this role, you’ll receive a starting salary of $100,000 - $105,000  as well as stock options.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.