Session Coordinator (APAC)

ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

OVERVIEW

We’re looking for a Freelance Session Coordinator to our Product Operations Team. This is a fantastic opportunity for someone who is passionate about education and technology. 🚀

WHAT YOU'LL BE DOING

As a Session Coordinator you will be responsible for:

Workshop Preparation

• Becoming familiar with the client briefing document ahead of the workshop

• Open the virtual workshop on Zoom or Microsoft Teams 30 minutes before the session is due to begin

• Lead the workshop set-up meeting, resolve or escalate technical or practical issues that might affect the smooth set-up of the workshop in a timely manner

• Prepare the Facilitators by running through the pre-workshop checklist

• Be the point of contact for internal staff immediately before and during the workshop

Workshop Delivery

• Manage the virtual waiting room, communicating with the attendees where needed

• Welcome learners to the workshop & be responsible for engaging learner correspondence in the virtual chat

• Record learner attendance as instructed by the Product Operations Team

• Support attendees with technical issues they may have during the session

• Set-up, introduce and manage breakout rooms

• Provide links and information in the virtual workshop chat for attendees as required

• Support teachers with workshop timings and overall pacing support

• Highlight questions in the chat to teachers as required

Workshop Wrap-up

• Wrap up the session by gathering learner feedback via the online survey

• Lead the post workshop debrief & complete internal feedback on the facilitation team

• Escalate any issues and share feedback workshop with Product Operations Managers

WHO ARE YOU? 

• Looking for a professional role that can be carried out remotely with flexible hours

• Experience working with virtual meeting platforms, specifically Zoom and Microsoft Teams (further documentation is provided)

• Confident in leading set-up meetings ahead of workshops with fellow associates

• Highly organised and have excellent time-keeping

• A confident and professional communicator who can put people at ease

• A confident problem-solver who can navigate problems calmly

THE TEAM

The Product Operations team sits within the Product team. You will be reporting into Decoded’s APAC Operations Director and working alongside Global Facilitation Manager and Product Operations Manager

DAY TO DAY

You will be based remotely. Based on your monthly schedule & availability, you will be offered work assignments by the APAC Operations Director / Global Facilitation Manager, which you can accept or reject.

Please note - The amount of work available may vary widely and is not guaranteed.

Our workshops range from 2 hours to a full day. We run many of our virtual workshops in GMT+8, but some sessions occur across different time zones around the region.

Our workshops are conducted in English so proficiency in English will be crucial and a second Asian language such as Mandarin, Cantonese, Korean, and Japanese is beneficial.

Interview process

1. Initial Chat: you’ll speak to one of our Operations team and be asked a series of questions about your experience, while learning about the role and Decoded & your availability.

2. Final stage Interview: you’ll speak to another team member and be asked a series of questions around problem solving.

Decoded is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment