Care Coordinator

Work Arrangement: Fully remote, CST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40-60 hours per week (CST)

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

A US-based company forefront of addressing mold-related health issues, providing innovative, accessible solutions for diagnosis and treatment. We're seeking a dedicated Care Manager to join our team and play a crucial role in our mission to improve patients' lives.

As a Patient Care Navigator, you will guide patients through their treatment, triage concerns, manage clinician schedules, and provide high-quality customer service. You’ll also oversee telehealth systems, maintain HIPAA compliance, and ensure smooth care coordination. Your focus will be on delivering excellent patient care and improving service processes.

Your efforts will directly contribute to the company’s success by ensuring patient satisfaction, maintaining regulatory compliance, optimizing clinician time and resources, and supporting the efficient delivery of our innovative mold illness treatments.

1. Patient Care and Navigation:

• Guide patients through their treatment journey, ensuring they understand each step and receive the care they need.
• Coordinate between patients, healthcare providers, and other stakeholders for seamless care delivery.
• Ensure all interactions comply with HIPAA regulations and maintain high standards of patient privacy.

2. Efficient Triage and Clinician Support:

• Exercise sound judgment in triaging patient concerns, determining which require clinician attention.
• Optimize clinician workflow by handling issues that don't need direct clinician involvement.
• Manage the telehealth platform, facilitating communication between patients and clinicians.

3. Process Development and Quality Assurance:

• Develop and maintain Standard Operating Procedures (SOPs) for customer care and process improvements.
• Monitor service quality and seek opportunities for continuous improvement.
• Provide regular reports to enhance overall service efficiency and patient experience.

Requirements

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Experience with EHR systems and telehealth platforms
• Previous experience as a Care Manager or Care Navigator
• Familiarity with HIPAA compliance requirements
• Reliable, high-speed internet connection
• Ability to work in a time zone compatible with the core team's working hours
• Bachelor's degree in a relevant field (e.g., Healthcare Administration, Nursing, Public Health)

Nice-to-Have:

• Previous experience working remotely
• Background in customer service or patient care within the healthcare industry
• Familiarity with mold-related illnesses or environmental health issues
• Experience in creating and implementing SOPs
• Certification in customer service management or healthcare administration

Benefits

• Competitive Salary: Up to $1,600 per month, based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30-minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.