Client Relations Coordinator

Salary: P70,000 – P90,000 (Monthly Package)

Schedule: 8:00AM – 5:00PM CST

What are we looking for?

Skills Required:

• At least 4 years of relevant experience on a heavy client facing role.
• Client Relationship Management experience
• Client Engagement experience
• Skilled in Microsoft Office
• Excellent communication skills

Nice to have:

• QuickBooks Online experience
• Previously worked in a bookkeeping or accounting firm 

What will you do?

Client Communication and Document Management:

• Download client bank statements and reports on behalf of the bookkeeping team and proactively email clients to request missing statements and reports by assigned deadlines.
• Manage communication flowing through dedicated client email inbox to ensure information is distributed to relevant team members.

Prospective Client Engagement:

• Act as a primary point of contact for prospective clients, guiding them through the sales process.
• Schedule consultations, request necessary documentation, and send follow-ups to facilitate seamless transitions.

New Client Onboarding:

• Coordinate internal account setups, schedule onboarding sessions, and request necessary documentation.
• Ensure timely follow-ups to address any client inquiries or concerns.

Client Relationship Management:

• Send correspondence and arrange for gifts to express condolences or celebrate milestones on behalf of the company, fostering strong client relationships.
• Collect feedback and/or testimonials from prospective and current clients to assist with improvements to service delivery.

Social Media Monitoring and Content Management

• Serve as point of contact for Marketing Consultants and provide requested information in timely manner.
• Monitor social media accounts, promptly responding to inquiries and engaging with followers and adding content as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client operates as a small business bookkeeping and consulting firm. Maintaining precise and current financial records is vital to the prosperity of any enterprise. Whether you require assistance in establishing a tailored bookkeeping system or wish to delegate unwanted bookkeeping responsibilities, we offer comprehensive solutions to meet your needs.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co