Client Services Manager

The Role

As Client Services Manager you will work within the Client Services team which sits within the wider Operations team.

You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfill them with the goal of helping to safeguard our revenue and retain clients.

You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses.

You will also work closely with team members within Operations, Deal Delivery and Audience Development.

Responsibilities

• Build relationships with key stakeholders among sales partners

• Create plans to address their business needs
• Schedule regular meetings with sales partners to ensure they are satisfied
• Educate the sales partner on new opportunities. Help sales team up-sell or cross-sell services and products
• Respond to brief requests, ensuring an attractive offering every time
• Provide reporting as needed for sales partners and clients

• Leverage the Deal Delivery team to ensure budgets are delivered and KPIs exceeded
• Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs
• Promote value through client experience
• Review client dissatisfaction and concerns and seek to improve the client experience

Requirements

• Proven experience as a Client Relations Manager, Relationship Manager, Customer Success Manager or similar role within the martech or adtech space
• Experience of promoting value through customer experience
• Background in digital advertising
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce)

• A customer-oriented attitude
• Obsessive, relentless attention to detail
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team

multilocal has helped major international publishers better monetise their non-domestic inventory. Founded in 2019, our name is core to what we believe – advertising is always local and to deliver the best experience for advertisers and publishers, needs to be local everywhere.

As programmatic advertising has developed over the last 15 years to become a very significant percentage of digital ad spending, the ecosystem has become more complex and difficult to manage. With millions of websites, hundreds of data providers (all offering different solutions covering different audiences) and numerous demand and supplier-side platforms, the ability for marketers to navigate the ecosystem and maximise their returns is increasingly difficult.

We are carving out a unique niche, with best-in-class knowledge of advertising solutions.

Our core team is based in London, San Salvador and Manila supporting agencies and advertisers in every region of the world.