Customer Service Representative

Hiring: Full-Time Customer Service Representative - Remote - $6k-10.8k/yr

WeAssist: Started by Reef Colman just four years ago, is not your typical staffing agency... 

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 80 people. We help US businesses find skilled remote workers and connect these workers with good employers. 

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

About the company we are hiring for:

Our client is a powerhouse in the world of bathroom vanities and accessories, dazzling customers since 2002. Imagine a place where elegance meets everyday essentials, available at your favorite stores like Costco, Home Depot, and Lowe's across the United States and Canada.

But that's not all— they're green at heart, committed to eco-friendly practices, and they take immense pride in their warm and welcoming company culture. Here, you're more than just a number; you're a vital part of a close-knit team that cheers each other on to success.

Company Culture and Core Values:

Diving deeper into our client's ethos, their core values reflect a commitment to excellence and innovation. This focus is rooted in a set of core values which include:

• ✅ Team Player Extraordinaire - Collaborative, Supportive, and Adaptable
• ✅ Accountable Ace - Takes Ownership, Resourceful, and Proactive
• ✅ Premium Customer Experience Guru - Goes Above and Beyond, Masters Attention to Detail, and Always Responsive

They champion personal and career growth, making it the perfect place for dreamers and doers alike to thrive and shine!

Why are they hiring?

Our client is on the hunt for a Customer Service Representative to help build their dream team! They want cheerful and knowledgeable reps who are masters at guiding customers, building trust, and ensuring every purchase feels like the perfect fit. Your knack for troubleshooting will turn challenges into opportunities, creating a trusted and friendly environment that earns them those coveted 5-star reviews! 

Being a stellar team player is non-negotiable here—we're all about working together seamlessly to deliver excellence. And hey, who knows, you might even discover a knack for building new relationships and upselling products along the way!

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• Stability: They're here for the long haul!
• Opportunity for Team Lead Role: Show your greatness and climb to the top!
• Work hand-in-hand with an organized, personable, and incredibly supportive leader! The level of tender-loving-care here will be unparalleled
• Generous Compensation
• Above and Beyond Support: Feel fully supported and valued as part of a friendly team.

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client's journey to success!

Responsibilities of the Executive Assistant:

Your responsibilities include:

• Customer Service:
  • Handle inbound calls, emails, voicemails from customers, as well as make outbound calls to follow-up and provide more assistance
  • Resolve escalated customer service issues
  • Provide product information and troubleshoot for clients
  • Understand client requirements and suggest solutions
  • Follow up with customers for additional assistance
  • Implement new customer care programs and other initiatives
  • Commit to timely responses within 24-48 hours
  • Prioritize company public relations, including managing reviews and upselling (They want those 5 Star Reviews!! )
• Upselling:
  • Cold call vendors and designers after completing customer service duties for the day
  • Develop innovative upselling strategies
  • Utilize basic upselling skills, if available
• Data Entry & CRM Management (nice-to-have):
  • Accurately enter invoices at the point of purchase
  • Knowledge of Hubspot for customer database management, email responses, and call tracking/voicemail management is beneficial.
    
    

Perks:

• 13th Month Bonus (Wild right?! )
• Permanent work-from-home / remote set-up
• Health insurance ‍⚕
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics:

• Time 
  • Full-time, PST/EST time zone
    • 9am-6pm EST
    • 6pm-3am PST
  • This is a remote position so you can have the freedom to work from anywhere

• Miscellaneous
  • Attire - business casual when in meetings
  • Professional setup (Pains me I actually need to write this down… )
    • Clean background
    • Good camera
    • Good microphone 
    • Strong wifi

• Tech Stack
  • Microsoft Office and Teams, HubSpot (nice-to-have), Social Media Platforms (bonus)

• Compensation
  • $6k-10.8k/yr