Job Details
Customer Service Representative (Healthcare)
ClinicMind
Category
Customer Service
Experience
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Employee type
Full-time
Offer Salary
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Job Description
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time CSR. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
Responsibilities include but are not limited to:
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Make and receive Inbound/outbound calls to resolve customer queries, open tickets and assign to necessary departments.
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Receiving calls and data entry using ClinicMind Software- Scheduling/Rescheduling/Canceling appointments, Task Management.
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Process transactions and update customer accounts as necessary, customer relationship management (CRM) software.
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Respond to emails, chats, tickets.
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Strong Communication skills to interact with customers and different departments.
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Follow communication spiels when handling different topics but also have the flexibility to adapt to conversations as needed.
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Create reports using Google Drive.
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Meet service level agreements set forth.
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Perform other duties as assigned Ex. calls for survey projects, call back requests, and creating and managing appointments.
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Participate in training sessions to stay updated on product or company policy changes.
Qualifications:
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Must be a college graduate or college-level
- At least 1 year healthcare experience is required, and customer care experience in BPO
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A strong commitment to delivering exceptional patient care.
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Very flexible to adapt to change
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Excellent problem-solving and analytical skills.
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Ability to work effectively in a team and independently.
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Familiarity with Healthcare is a plus.
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Proficiency in using various communication platforms
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Must be willing to work between US Eastern to Pacific Time Zones
Position Requirements:
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Must have a stable internet connection minimum of 5 MBPS
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Must have a mobile data plan as a backup
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Must be in a quiet environment
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Must be comfortable working the US business hours
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Must own a PC with at least 16 GB of memory