Job Details
Customer Success Associate
Knotch
Category
Customer Service
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
About Knotch
Knotch is a Content Intelligence Platform that enables brands to drive business growth through content. We build products for people who use content to drive performance. We also offer Strategic Consulting services which enable brands to achieve new levels of efficiency and effectiveness through ongoing and ad hoc support. Knotch gives marketers a holistic view of content’s performance and provides insights and actions that drive performance and increase efficiency.
About the Position
We are looking for a highly motivated and analytical Customer Success Analyst with a strong background in content to join our team. Reporting to the Director of Content Strategy & Analytics and collaborating closely with our analytics, consulting, and customer success teams, you will play a pivotal role in extracting insights from our data and formulating content recommendations to enhance our clients’ content strategies.
Responsibilities
Skills & Experiences
Salary &Benefits
We are an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We strive to provide equal opportunities in all aspects of employment, including recruitment, hiring, compensation, training, promotion, and employee experience, without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity, or any other legally protected characteristic. We do not tolerate any form of discrimination, harassment, or retaliation. We actively encourage applicants and employees from all backgrounds to bring their authentic selves to work and contribute to creating an environment where everyone feels valued, respected, and empowered to reach their full potential. We welcome honest feedback from all stakeholders to continually improve our diversity, equity, inclusion, and belonging efforts.
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