Job Details

Customer Support Analyst

Zenput

Job Description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

What you’ll do as a Customer Support Analyst

Help customers solve problems in the CrunchTime platform.
Use internal tools to troubleshoot trouble tickets
Collaborate with a global team to deliver the ultimate customer experience
Support Sales/Success teams with account management and technical support
Be a voice of the customer, helping our product and engineering teams better understand our customers' needs

What we’re looking for

1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry
Excellent interpersonal and communication skills (written and verbal)
Bachelors Degree
Excel fluency
Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
Punctual & Multi-tasker
Experience working with a distributed/remote team is mandatory

Nice to haves

Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
Experience with Jira and Zendesk
SQL knowledge
Able to troubleshoot networking and communication protocols
Experience supporting restaurant, convenience store, or grocery industry verticals

What you’ll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Unlimited PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

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