Job Details
Customer Support Compliance Supervisor
Bigtime
Category
Customer Service
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
About Us
Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.
Customer Support Compliance Supervisor
As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.
Responsibilities:
Requirements:
Desirable:
What We Offer:
crypto
JIRA
Zendesk
ticketing
marketplace
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