Job Details

Customer support & customer experience

Connectly

Job Description

At Connectly we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.

By choosing Connectly you will join a VC-backed series A startup on a growth trajectory, work with our world-class team, and experience rapid career advancement opportunities.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.

Responsibilities as a Customer Support Agent

Respond to customer inquiries via email or Zendesk
Resolve customer issues and complaints effectively
Provide accurate information about products and services
Guide customers through troubleshooting processes
Document customer interactions and solutions in the CRM system (HubSpot)
Escalate complex issues to higher-level support or management
Maintain a high level of customer satisfaction
Stay updated on product knowledge and company policies

Requirements

B1 English level, or better
Spanish fluent
Medium Excel Skills
Excellent communications skills
Hubspot knowledge

Benefits

An amazing team to work with
Competitive pay & bonus
Remote role
Unlimited Time Off
Flexible Work Hours
A supportive, caring, and learning environment
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

We're a remote-first company with clients and team members across the world. We allow you to work from anywhere in the world anytime you prefer, as long as you are able to stay on top of deliverables and are able to overlap with the scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting). At the same time we are also experimenting with hybrid work models, so please don't let that discourage you from applying!

We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!

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