Customer Support Specialist

Are you looking to join a fully remote team that helps over 20,000+ customers succeed with sales automation? If so, then we'd love for you to join the Mailshake team as a Customer Support Specialist.

Our Culture:

Our team is foremost focused on thrilling end-users and creating value for the company. Our team is 100% remote, so we work fairly independently. We love to chat on Slack and Zoom. We have maternity/paternity leave, flexible schedules, and other perks that come with a fully remote company. Mailshake has taken zero outside investment -- we are profitable, bootstrapped, and proud.

With our blog and free sales training courses that generate 300,000+ unique visits every month, you´ll be responsible for supporting Mailshake customers and helping customers solve issues.

You´ll be expected to work directly with customers to provide them with guidance and troubleshoot their issues to keep them running. You´ll also work with our team to provide feedback on what our customers are saying, what they´re having trouble with, and opportunities you and the team see for improvement.

You´re excited about this role because you´ll: (Key Responsibilities)

• Identify customer needs and issues from email and live chat communication
• Respond professionally and efficiently to inbound communication from customers via email/live chat
• Provide solutions to customer issues and identify opportunities to provide proactive support
• Troubleshoot customer issues and triage more complex issues to our dev team
• Take pride in providing a memorable experience that exceeds our customers expectations

Were excited about you because you have: (Requirements:)

• 1-3 years of experience with customer onboarding or customer support You´ve got an eye for details, and you can read between the lines
  You´re empathetic, organized, driven, and eager to help customers
  Excellent written and spoken communication skill
• Bonus: Prior experience with a CRM and other sales automation tool

Just a couple more things:

• Native English speaker & in US Time Zones
• This is a full-time remote contractor role, and you´ll need to work 40+ hour weeks Monday - Friday, ideally in CST or EST time zone

•  

  Be based in Colombia (Our Latam team is currently there and we prefer to hire in Colombia).

Before you apply you should:

• Learn about our team
• Go through our Cold Email Masterclass, Follow Up Strategy Course & Email Academy.
• Read our reviews on G2 Crowd and Capterra

Monthly Salary from $1,500 to $1,750 depending on experience. As a contractor you are responsible for your taxes and insurance and work equipment.

When you apply, make sure to include both your LinkedIn Profile and your Resume.

Created by LatamCent.com