Director of Customer Success

We’re looking for a Director of Customer Success to join Levelset. In this role, you’ll lead and manage our customer success initiatives, ensuring our clients achieve their desired outcomes while using our products. The primary goal of this role is to maximize customer retention and satisfaction by developing strategies that enhance the overall customer experience.

As a Director of Customer Success, you’ll lead a customer facing team that is responsible for the overall health of our partnerships. Use your leadership, strategic thinking, and communication skills to build strong customer relationships and drive customer loyalty and satisfaction. You’ll join a winning team with an inspirational culture built on Openness, Optimism, and Ownership. Successful candidates are excited to accelerate the growth of one of the fastest-growing B2B SaaS companies in the world. 

This position reports to the Head of Levelset and can be based out of any of our US offices or work remotely from anywhere in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Lead and manage the Customer Success team to ensure customer satisfaction and retention.

• Develop and implement customer success strategies that align with business objectives.

• Collaborate with Sales and Implementation teams to ensure seamless customer onboarding and integration.

• Monitor key metrics and KPIs to measure customer success and identify areas for improvement.

• Build and maintain strong relationships with strategic customers to understand their needs and challenges.

• Provide regular updates and reports to senior management on customer success initiatives and outcomes.

• Train and mentor team members to enhance their skills and performance.

What we’re looking for:

• Bachelor’s degree is preferred or equivalent work experience

• 7+ years of experience in Customer Success or a related field.

• Proven leadership and management skills with experience leading a team.

• Strong strategic thinking and problem-solving skills.

• Ability to skillfully coach and role play with individuals at all levels.

• Excellent public speaking, presentation, teaching, facilitating, and writing skills with experience providing training to a diverse set of customer success teams.

• Ability to analyze data and metrics to drive decision-making.

• Customer-centric mindset with a passion for delivering exceptional service.

Base Pay Range $152,928 - $210,276 plus commission for an estimated on-target earnings of $191,160 - $262,845. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.