Job Details

Help Desk Support

QT Communications Technology

Category

Customer Service

Experience

-

Employee type

Full-time

Offer Salary

-

Job Description

US Remote Only

Help Desk Job Responsibilities:

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

  • Problem solving
  • LAN knowledge
  • Verbal communication
  • Operating systems
  • Phone skills
  • Customer service
  • Quality focus
  • PC proficiency
  • System administration
  • UNIX system administration

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Prior information technology or systems administration experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus


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Job Overview
  • Location
    🇺🇸 USA
  • Industry

    Customer Service

  • Date Posted

    2 months ago

Apply Now
Help Desk Support

QT Communications Technology

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