Job Details
Scaled Customer Success Associate
Saviynt
Category
Customer Service
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
The Scaled Customer Success Associate will support the team to manage customer loyalty and adoption of Saviynt’s innovative products and services using a scaled approach with our customers’ business objectives and priorities as the foundation of the work they perform. They will be responsible for driving value-based outcomes by providing customer categorization, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the associate will support the team by performing periodic customer health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL ACHIEVE:
WHAT YOU WILL BE DOING:
WHAT YOU BRING:
NICE TO HAVE:
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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