Senior Customer Support - Vietnam

We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.

We are seeking a responsible candidate to take on the position.

Responsibilities:

• Resolve customer complaints via phone, email, or social media.
• Assist customers and the operators by providing the information they require.
• Communicating and coordinating with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.
• Have regular contact with current Transport Operators.

Requirements

• Up to 2-3 years of experience in CS.
• Native speaking in Vietnamese.
• Verbal and written fluency in English.
• Knowledge of Internet services and software technologies.
• Self-organized and great time management skills.
• Strong problem-solving and multitasking skills.
• Can raise a question and/or deliver any issue to the responsible person.
• Quick to adapt to changing situations.
• Quick in responding and an ability to prioritize tasks.
• Looking for a long-term job.

Benefits

• Remote work/work from your own location.
• Competitive salary in USD.
• Paid vacation days, training, and various educational programs.
• Enthusiastic, friendly team and ability to work in the international environment.
• Interesting work with the product that allows millions of travelers to book their trips daily.

12Go is the leading multimodal online travel agency. Founded in 2013 we offer train, flight, bus and ferry tickets, transfers, insurances and other travel products on our 2 domains: 12go.asia and 12go.co. We are working in more than 70 countries and our service has been used by millions of travelers worldwide.