Job Details
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Senior Manager of Customer Support
Bonusly
Category
Customer Service
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
We're looking for a people and process focused Senior Manager of Customer Support to help us deliver timely and delightful customer experiences at scale. You’ll be responsible for managing and growing a team of dedicated support specialists and will report to our Director of Customer Success. You’ll be collaborating across the sales, success, product, and marketing teams to bring proactive, at-scale support processes to our customers, and help deliver VIP customer experiences as we grow our customer base.
You’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn, scaling our business and your team of rockstar employees.
✅ At Bonusly, you’ll…
💚 You’re a great fit if you…
Compensation:
Bonusly operates as a remote-first company within the United States. While we welcome applicants from across the country, we prioritize those residing in AZ, CA, CO, FL, MN, NY, NJ, OR, TN, TX, or UT to enhance our team-building and engagement efforts.
Beware of scam messages regarding fake positions here at Bonusly. We will always reach out via email with an official name@bonus.ly email address.
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