Job Details
Technical Success Manager
Controlup
Category
Customer Service
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
Our Customer Success team is growing and we are looking for a new Technical Success Manager (TSM) to join us!
The Role:
The primary mandate for our Technical Success Managers is to guide customers through their journey with us. It starts with being involved in designing and then implementing a solution that meets the initial needs of each customer they serve. Through a combination of domain expertise and relationship building, the TSM will support customers with product enablement and coaching to help them take ownership of their solution as well as helping to evolve the solution at the pace needed by the customer. Leveraging a consultative approach, the TSM will explore ways the customer can make the best use of the products at their disposal with the ultimate goal of building a portfolio of customers that advocate for ControlUp because they have been able to maximize the impact of their investment with us.
Who we’re looking for:
ControlUp Technical Success Managers are experienced IT professionals that are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators that are able to articulate the ‘how’ and the ‘why’ to customers to influence their use of ControlUp. Individuals who are successful in this role are self-motivated, charismatic problem-solvers that are excited by the prospect of building relationships with customers to help solve varied and complex business and technical challenges faced by IT Operations teams in organizations of all sizes and verticals. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting.
Responsibilities:
Requirements:
Preferred Qualifications:
vmware
IT operations
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