Job Details

Technical Support Engineer

Halcyon

Job Description

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

The Role:

The Customer Success Manager at Halcyon is responsible for the development and execution of operations that ensure high customer satisfaction levels and successful engagement with our platform and products. In this role you will think critically about customer problems and ask the questions that help us better understand how to drive impact for users while providing a world-class SAAS customer experience.

This position while remote will need to work standard hours in the eastern time zone.

What you will be doing:

Work side by side with our customers strategically and tactically to resolve their unique problems
Drive customer engagement, adoption, utilization, and value of products and solutions
Oversee the customer's on-boarding, adoption, satisfaction, and advocacy across the portfolio to promote best practices and usage of Halcyons products and solutions
Partner with Sales to help transition the account from Pre-Sales to the Customer Success Management program
Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to forge a long-term bond throughout their journey with Halcyon
Serve as a customer advocate in influencing product roadmap and improvements

What you have done:

3 to 5 years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
Proven technical skills
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Experience working with cloud platforms and/or cybersecurity
Strong technical aptitude and the ability to learn new technology concepts quickly
Strong knowledge of software platforms and systems used for managing customer relationships

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

Technical Support cybersecurity

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