Job Details
Technical Support Representative
HyperScience
Category
Customer Service
Experience
-
Employee type
Contract
Offer Salary
-
Job Description
At Hyperscience, our Technical Services team serves as the trusted technology advisor and advocate for our customers, striving to build and sustain ongoing healthy relationships. Team members play a crucial role in maintaining and enhancing the performance and availability of our Hyperscience applications, thereby safeguarding our existing business, fostering new opportunities, and nurturing lifelong customer advocacy. We are seeking a team of individuals for a 6-9 month CONTRACT position related to a business-critical initiative, with the potential of a permanent position at the end of contract.
Role Overview:The Technical Support Representative is tasked with providing first contact technical support to Hyperscience customers and partners across various channels. As a TSR, you will be a compassionate problem solver with excellent communication skills, adept at researching issues using both internal and external documentation to deliver effective solutions. You will become a product expert that customers rely on, with the ability to escalate complex issues to ensure timely resolutions.
Responsbilities
Qualifications:
Technical Support
Customer Success Manager (CSM)
Customer Service
Contract
Northern America
πͺπΊ Europe
Published : 9 months ago
Customer Success Manager
Customer Service
Full-time
π²π½ Mexico
Published : 9 months ago
Client Success Director, Payers
Customer Service
Full-time
πΊπΈ USA
Published : 9 months ago