Job Details

Track & Trace Specialist

Zelh

Category

Customer Service

Experience

-

Employee type

Full-time

Offer Salary

-

Job Description

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track and Trace Representative for the logistics platform for the built world.


Responsibilities:

- Regularly track the movement of shipments using specialized software or systems.
- Monitor freight movements in real-time to identify any deviations or delays.
- Update and maintain accurate records of shipment details, including origin, destination, route, and expected delivery times.
- Provide timely updates to customers and internal teams regarding the status of shipments.
- Identify and address any issues that may impact the timely delivery of shipments.
- Collaborate with relevant teams to resolve problems, such as transportation delays or customs issues.


Working conditions:

  • Working schedule: 7 am - 4 pm CST
  • Competitive Salary in USD
  • Hydrid or Remote mode of work
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
  • A supportive team


  • 1+ years of experience in the customer support field
  • English level - upper-intermediate or higher
  • Ability to work in a high-stress/paced environment
  • Outstanding organizational and coordination abilities
  • Excellent communication and interpersonal skills
  • Experience in Customer Support will be appreciated
  • PC proficient (Microsoft Office preferred)
  • Excellent problem-solving abilities

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