Job Details

Group Creative Director (Financial Services)

Bounteous

Job Description

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

We are seeking a Group Creative Director to join our growing FIT (Financial, Industrial, Technology) Business Unit. The ideal candidate is a strong strategic thinker, an excellent listener, and has a passion for user-centered design.

The Group Creative Director is charged with influencing work quality, team and individual growth, and practice-level excellence within the FIT BU and the larger Experience Design (XD) Practice. This role requires deep experience in the Financial Services industry sector (consumer banking, insurance, wealth, and/or payments).

Role and Responsibilities

Support the definition of account and program strategy, including oversight and planning across multiple XD workstreams, identifying new opportunities, and nurturing and growing client relationships and go-to-market efforts

Support business development through program relationship support, estimation, solutioning, pitch work, and high-level staffing plans

Generate, facilitate, and oversee practice activities and deliverables, including experience strategy, digital product strategy, product design, customer journeys, personas, information architecture, sitemaps, user and process flows, wireframes, design systems, interaction design, user testing, experience and accessibility audits, and synthesis of research findings

Evangelize the value of all XD competencies within the FIT BU, the XD practice and the larger Bounteous x Accolite organization, including best practices, methodologies, and deliverables. Leads with data-driven design and craft experience

Build and construct product-oriented teams in both growth/performance marketing and product/service experience design. Agile, Lean UX, Product Design and DevOps leadership and management, skills in Scrum, SAFe are beneficial and advantageous

Ensure XD team members within the FIT BU are equipped with the right skill sets, processes, training, and tools necessary to execute and demonstrate great work. Curate and cultivate great talent and work

Infuse our culture with a design thinking mindset - a creative approach to solving business, product, and user problems

Partner with resource management to staff and cast the right talent to the right projects

Actively engage and drive participation in Experience Design communities locally and nationally through public speaking, judging, teaching, and other industry activities

Define and model our culture and atmosphere, quality of work, and growth for the next generation of team members

Preferred Qualifications

14+ years of experience as a design professional working on complex challenges with medium-to-large cross-disciplinary teams, with a focus on design, user experience, and storytelling

6+ years of relevant experience in the United States Financial Services sector (consumer banking, insurance, wealth, and/or payments), either client-side or as a trusted advisor, consultant, or agency partner

6+ years of experience building and leading teams, mentoring and coaching direct reports; the ability to recognize and foster talent, guide personal and professional growth of all levels

A background defining the vision for and delivering end-to-end digital experiences in the Financial, Industrial, and/or Technology space

Experience at a digital-first agency/consultancy required, with work across campaign and digital product

Strong background in human factors, information architecture, and user-centered design methodology

Deep experience connecting Experience Design work to user satisfaction, business challenges, and brand value

Experience leading design teams in planning, creation, and moderation; the ability to lead engagements as a strong voice for Experience Design within blended teams

Understanding of digital product, responsive design, mobile design, accessibility issues, and Agile methodology

Substantial demonstrable experience presenting work to clients, facilitating and leading workshops, and synthesizing data into actionable projects across programs

Outstanding executive presence and presentation skills; the ability to inspire, engage, partner with, and influence senior leadership

Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships

Experience estimating, planning, and staffing project work

Proven success managing multiple high-profile strategic projects simultaneously in an rapidly changing environment

Proficient in current design tools, including Figma and Miro, usability testing tools, and Adobe Creative Cloud

Advanced PowerPoint and Keynote skills

Skilled at Microsoft Office, Google Workspace, Jira/Confluence, Slack, and other relevant collaboration software

Bachelors or Advanced Degree in Human-Computer Interaction, Graphic Design, Information Systems, Computer Science, other design-related fields, or equivalent work experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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