Job Details

Senior UX Researcher

SimSpace

Job Description

Who is SimSpace:

SimSpace launched in 2015 with a singular purpose – addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools, financial institutions, transit centers, grocery stores, and workplaces just to name a few. To deliver global resiliency, we provide an elite cyber range platform to curate unassailable cyber defenses, data driven decisions, cutting edge training labs, live attack scenarios, and extensive individual and dynamic team readiness training.

SimSpace works as OneTeam to elevate humanity around the world. We are committed to continuously improving and delivering a cultivated member experience whether that is accomplished through focusing on supporting our client’s teams or our own mission driven SimSpacers.

We are an international hybrid, remote, and in-person company headquartered in Boston's Fort Point in the U.S. If you are interested in elevating the technology and creative solutions necessary to secure and safeguard our future while working alongside others who share your passion for purpose and development, we want to meet you!

Why should you choose a career at SimSpace?

We are an organization that is focused on building our culture and mindfully enhancing our atmosphere everyday which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

Our core values:

Serve to Protect – We provide safe space, deliver on the mission, and elevate humanity
Acquire Understanding – We seek and provide clarity 10x, cultivate comprehension, and believe information goes both all ways
Operate as Innovators – We stay curious, practice consistency over intensity, and continue to be the change we need in the world
Teamwork Without Borders – We are never alone, we solve for all, and keep people at the heart of everything we do

We are looking for: an experienced UX Researcher to join the SimSpace UX team and lead our user research practice. You will be at the forefront of protecting digital landscapes from evolving cyber threats and work with the top security professionals, networking experts, and data scientists in the cybersecurity industry. The ideal candidate will have a proven track record of planning and conducting impactful user research, synthesizing insights, and collaborating closely with cross-functional teams to translate findings into actionable recommendations. Your responsibilities will include inspiring change, effectively communicating with various stakeholders, and helping the organization better understand what would make a user’s experience more intuitive, accessible, and seamless.

What will you be doing as a Senior UX Researcher at SimSpace?

Determine, scope, and plan qualitative and quantitative research, taking into account tactical and strategic contexts, goals, knowledge gaps and constraints.
Influence design direction and product strategy through stakeholder interviews, participatory design, early concept testing, formative and summative usability testing and post-launch research.
Collaborate with UX designers to execute mixed methods research in support of product discovery and delivery activities, partnering closely with UX designers, product managers, engineers, and other cross-functional partners.
Develop a deep understanding of our users through various research methods, including but not limited to, user interviews, surveys, usability testing, and analytics data analysis.
Develop and track usability metrics, including task success rates, error rates, and task completion times.
Communicate findings and make recommendations in a consumable and engaging way, connecting research insights to business outcomes.
Propose new programs, processes and systems in support of continuous growth and evolution of the research function.
Coach broader team members on research best practices and evangelize research methods and results throughout the organization.
Stay organized, manage time effectively, and prioritize work between multiple projects and deadlines.

What are the qualifications to apply? To be successful as a Senior UX Researcher, you need:

Proven expertise in a wide range of qualitative and quantitative research methods, with a deep understanding of when and how to apply them effectively.
A portfolio of work representing research that you’ve planned and conducted, influencing design direction and product strategy as a result.
Excellent communication and storytelling skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, across different audiences at varying levels of the organization.
Ability to collaborate effectively with stakeholders and act as a strategic partner in research direction decisions.
Experience with remote research and testing tools.
Strong desire for creative problem-solving with a positive attitude.
bility to work efficiently, demonstrating bias for action in a fast-paced, ambiguous environment.

Nice to Have:

Advanced degree in a human behavior-related field (or equivalent and demonstrable work experience).
Experience establishing and scaling a successful user research practice in an enterprise software setting.
Familiarity with the cybersecurity domain.

We provide the following:

Salary Range $105,000-150,000
Comprehensive benefits package that start on day one
401k match with immediate vesting
Flex time, the time off you need when you need it
Equity options at hire and potential for additional based on performance
Generous employee referral bonus program
Peloton Interactive Wellness Program

SimSpace is an Equal Opportunity Employer:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

SimSpace does not and shall not discriminate based on race, color, religion (creed), gender, gender expression and identity, age, national origin (ancestry), disability, marital status, sexual orientation, or military/veteran status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact careers@simspace.com.

SimSpace does not accept unsolicited resumes from employment agencies.

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.