AWS Cloud Support Engineer

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Please note this role can be offered on a hybrid working basis. 

Embark on an exciting career as an AWS Cloud Support Engineer and become an integral part of our team, delivering 24x7x365 support to our valued customer base. Join us during our transition to a cloud-first hosting platform, where you'll work with Azure, OCI, and AWS.  As a cloud engineer, you'll drive change, automation, and innovation in our cloud journey, making a significant impact in the world of technology.

Main Responsibilities:

• Provide timely incident management, ensuring swift resolution to customer alerts.
• Optimize customer workloads daily, balancing cost efficiency and performance.
• Deliver exceptional service, collaborating directly with customers on various projects.
• Contribute to a 24/7 on-call rotation to ensure uninterrupted support.
• Stay abreast of cloud best practices and advancements, driving continuous improvement.
• Generate detailed reports on compute requirements and cost optimization.
• Configure cloud roles and customize permissions.

• Proven Experience working with UK Public Cloud
• Proficiency in Linux and/or Windows server administration and troubleshooting.
• Experience with automation tools like Ansible and Terraform would be an advantage
• Strong command-line configuration and troubleshooting skills.
• Excellent problem-solving abilities.
• Self-motivated and capable of working independently or collaboratively.
• Exceptional customer service skills with meticulous attention to detail.
• Ability to manage a diverse workload effectively.

Join our dynamic team, where you'll provide outstanding support, drive innovation, and contribute to our cloud adoption journey. Be part of an environment that thrives on cutting-edge technologies, pushing the boundaries of what can be achieved in the cloud. Take the next step in your career and seize this opportunity to make a lasting impact in the world of cloud engineering.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.