Job Details

Cloud Operations Engineer I

Jamf

Job Description

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What You'll Do at Jamf:

The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

What you can expect to do in this role:

Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
Monitor software and network security on team managed servers and networks
Configure and maintain server auditing and network monitoring tools
Develop and implement performance tuning steps for application, system, and network configurations
Provide solutions and direction to customer issues via phone or email in a timely and professional manner
Maintain and expand technical documentation of processes and procedures
Participate in a 24x7 on-call rotation
Participate in system administration duties for cloud-based server infrastructure
Perform light programming/scripting tasks in Bash, PHP, and Python
Develop and maintain an advanced level of knowledge of Jamf products
Other duties and special projects as assigned
#LI-Remote

What we are looking for:

Minimum of 1 year experience in an IT operations environment (Required)
Minimum of 1 year Systems Administration experience, on any platform (Required)
Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
2 year / Associates (Required)
4 year / Bachelor's Degree (Preferred)
A combination of relevant experience and education may be considered

How we help you reach your best potential:

Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.

PHP Python bash