Billing Operations Specialist

CloudLinux is a leading global, remote-first company specializing in high volume, low-cost Linux infrastructure and security products. We prioritize our employees, embrace remote working, and are committed to doing the right thing. Our team is collaborative and supportive, ensuring everyone's success and making CloudLinux a great place to work.

We are seeking a Billing Operations Specialist to work closely with our Sales, Finance, Development, and Operations teams to ensure our customers receive the best possible service regarding their subscriptions and payment processing. This role combines elements of accounts payable and customer service. This will be a 6-month opportunity with the potential to extend.

Join us to be part of a company that is not just about business, but about making a meaningful impact in the Linux and hosting industry. At CloudLinux, you'll be part of a team that supports each other and collaborates towards shared success.

As A CloudLinux Billing Operations Specialist you will;

• Daily written communication with the client;
• Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customers’ orders
• Regularly update accounts the receivable database
• Contact customers with outstanding invoices
• Receive and process incoming payments; post accounts receivables 
• Post invoices, receipts and bills
• Manage prepayments, multiple invoicing and updating products/services 
• Manage chargeback processing and identify any fraudulent matters
• Document all billing inquiries and payments
• Provide progress reports to supervisor

Requirements

• 3 to 5 years of experience within Accounts Receivable 
• Fast learning abilities, eagerness to work in an ambitious growth oriented environment, and desire to roll up your sleeves to contribute
• Detail oriented with strong problem solving skills
• Passion for numbers and analytical mindset
• Ability to prioritize tasks; strong time management skills
• Strong customer service experience and philosophy
• Excellent English communication skills; written and verbal (Upper Intermediate level or higher)
• Deep understanding of GSuite products
• Willing to occasionally work non-standard hours
• Knowledge of ChargeBee or other billing software is ideal 

Benefits

What's in it for you?

• A focus on professional development;
• Interesting and challenging projects
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent

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CloudLinux is on a mission to make Linux secure, stable, and profitable. We have spent more than 500 combined years working on Linux, and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers. With more than 500,000 product installations and 4,000 customers, including Liquid Web, 1&1, and Dell, CloudLinux combines in-depth technical knowledge of hosting, kernel development, and open source with unique client care expertise.

CloudLinux team members are not tied to a physical office location, and everyone works remotely full-time. We provide flexible working hours and an open management style, to avoid unnecessary bureaucracy and excessive control while getting the best from our employees. This system allows each of us to fully realize our ideas and ambitions, while comfortably combining work with our usual lifestyles.