Job Details

Community Manager GOG

Immutable

Job Description

About Us 🚀

Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users. Founded in 2018, Immutable is one of the fastest Australian companies to reach unicorn status, having raised more than AUD $300M+ and having a valuation of AUD $3.5 billion.

Currently, the Immutable Group consists of the Immutable Platform, the preferred developer platform for building & scaling web3 games on Ethereum, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.

It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs.

Come and join us as we pioneer in this space! 🚀

We are looking for a Community Manager to join our studio team and manage the Guild of Guardians community!

Your mission is to ensure high community sentiment and happiness by creating systems and processes to support and answer member questions. This role will also engage directly with builders, users, and high-profile members in the blockchain, NFT, and gaming space, ensuring a safe and supportive environment for the Guild of Guardians community.

Guild of Guardians is made for players who want games to be more than just entertainment and is a free-to-play mobile RPG where players can turn their gaming passion into assets. We are rapidly growing and already have a community of over 400k members, significant funding, and a strong core team, and we’re in the perfect position to disrupt the gaming industry!

You’ll Be Empowered To 🎮:

Advocate for the needs of community members to the business—making sure decisions are made that’s best for the community
Deploy scalable support solutions like bots, community forums, knowledge articles
Ensure the trust and safety of our community members from scammers, bots, spammers, and negative behavior
Engage external agencies to help support the community as needed
Extract, analyze, and present insights to the entire business to enable product improvement, new engagement initiatives, etc
Craft and distribute key messaging and narratives to community segments
Engage the community through campaigns or events to improve sentiment and activity

We'd Love You To Bring 🤝:

2+ years of relevant work experience in support or community operations, ideally with experience or a passion for gaming or Web3
Excellent communication skills—written and voice
High user empathy: you genuinely want and love to help people and solve their problems.
You get energized when they find solutions and fix user issues
Deeply understand the sentiment and needs of the Immutable Games community e.g. Guild of Guardians
Synthesize community feedback and ensure the community feels heard; a natural advocate.
Lead and organize social communication to proactively drive towards our desired sentiment, or reactively address critical situations like outages, social outcry, etc. You have fast decision-making, coordination and problem-solving
Analytical - ability to analyze data and draw insights to inform strategy and tactics

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

Attracting the best global talent:

💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance

💻 While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass

📲We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.

Levelling up your growth

🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

📚 Enjoy access to free online courses via Udemy

Helping you thrive

💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing

🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

👨‍👧‍👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of web3 gaming!

#LI-Remote

community management