Job Details

Customer Marketing Manager

Fountain

Job Description

Fountain is the market leader in high volume hiring with solutions that enable customers to get ahead of their hiring goals. Fountain’s all-in-one software allows companies to find and hire the right candidates faster. Our automated and customizable platform provides a seamless applicant experience while ensuring organizations have pipelines full of hourly talent who are ready to work.

Hundreds of customers, including Stitch Fix, GoPuff, Fetch, and sweetgreen, use Fountain to hire over 3 million workers annually in more than 75 countries.

In 2022, we closed $185M in our Series C, led by Softbank and B Capital, which 4.5Xed our valuation. Join our growing team of collaborative, compassionate, and unconventional Fountaineers as we empower our customers to exceed their hiring goals and open opportunities for the hourly workforce.

Fountain is growing, and so is our Marketing team! We seek a Customer Marketing Manager passionate about planning, organizing, and executing programs that keep Fountain customers highly engaged with Fountain as a brand. You will generate new opportunities for our customers and support the sales team within specific, targeted accounts and contacts. This is a high-impact position and would be ideal for someone who thrives in a fast-paced start-up environment. Our open and collaborative culture encourages creativity and thinking outside the box, and the ideal candidate would be passionate about helping us build a diverse and talented team!

What you’ll be doing:

Develop and drive customer engagement strategies across the Fountain platform
Champion our Customer Advisory Board and Champions program by collaborating with various Fountain teams to enhance customer engagement and storytelling. You’ll do everything from sourcing customer speakers to organizing meetups, facilitating in-person training programs, planning and hosting webinars, and more
Illuminate our customers' narratives: You’ll make our customers’ stories come to life by collaborating closely with Fountain teams and customers to unearth and articulate compelling stories showcasing how our platform revolutionizes their operations. You'll serve as the customer advocate, uncovering stories for case studies, testimonials, videos, webinars, press releases, and user-generated content
Drive key customer references for priority Go-To-Market (GTM) initiatives by identifying and aligning pivotal customers with priority opportunities to share their success stories. Recognizing that peer references often serve as the ultimate validation, you'll expand our repository of validated customer references and collaborate with sales to match the ideal reference with the corresponding opportunity
Innovate and execute new programs and campaigns to address evolving business needs. Lead and execute diverse campaigns and programs to meet the dynamic requirements of the business
Drive the maturity of customer communications to streamline team operations and deliver a seamless customer experience
Spearhead franchise marketing and activation efforts by orchestrating Fountain brand awareness campaigns and crafting resonant messaging in collaboration with key stakeholders

What you should bring:

5-8 years of customer-facing marketing experience, with proven relationship management and partnership-development skills
Experience thriving in fast-paced startup environments
Exceptional interpersonal, written, and verbal communication skills essential for interacting with high-profile clients. You possess a natural flair for writing and storytelling and relish the opportunity to refine these skills further
Confidence to pitch customers, navigate relationships, and leverage your extensive personal network
A nuanced understanding of the HRtech industry and the ability to discern which customers align with specific industry segments to anticipate the types of stories they may share
A creative problem solver who understands how to change directions when needed or find new paths or solutions to “get to yes”
Capability to manage multiple projects concurrently
Previous experience in Customer Success Management (CSM) or Account Management
Remote work capability preferred, with willingness to travel occasionally throughout the year (less than 30%)

Salary Range: $135,000 - $176,000 USD

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Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy.

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