Digital Product Owner

Te Tākinatanga | Our Story   

At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power, mobile and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

Our Digital Innovation rōpū plays a massive part in delivering this transformation, involved in everything from creating outstanding customer experiences to optimising processes for our own people, delivering intuitive interactions that align with user needs and business objectives and technical solutions that are up to date, scalable and supportable. We’re looking now for an experienced Senior Project Manager to join our high-performing Digital team, become a thought and practice leader, and help take us into an even more exciting future.

As the Digital Product Owner you will bring your subject matter expertise to lead our direction into best of class customer experiences and new innovative digital propositions. You will be accountable for defining our strategic direction for our digital experiences and propositions.

This is a critical role to support our journey on becoming a digital business. In your role you will affect and influence our culture shift towards a best in class digital organisation. Growing both the number of customers and the reduction of our service costs are key strategic objectives and your leadership skills and experience will be required to drive those objectives. 

To be successful you will be able to challenge the status quo and ‘leapfrog’ our digital propositions from today to tomorrow. You bring curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environments.

This role will be accountable for:

• Responsible for identifying opportunities to increase and/or improve performance of Contact’s digital channels
• Ensuring Contact’s customers have a seamless end-to-end experience during all their engagements with Contact
• Communicating the digital product vision and the business benefits of the product/features to the team
• Creating, prioritising and maintaining the product backlog for opportunities which contribute to positive customer experience and commercial performance of the digital channels.
• Ensure a fit for purpose solution is built by the development team that balances cost vrs reward (benefits) i.e. minimum viable product
• Contributing to the performance of the Digital team by assisting in other areas as required.
• Communicate and report on the performance of digital journeys to broader stakeholder groups
• Working with team members across the Customer business unit to ensure quality solutions are created that support Contact’s customer strategy

• 2-5 years of experience leading transformation projects as a product owner and/or product manager
• You have a deep knowledge of new and emerging digital channels and their customer service and engagement applications.
• You must have a grasp of human/computer interaction and understand how to get the customer to the solution they are looking for.
• Ability to effectively gather and prioritize user requirements from disparate sources, going beyond users requests to get to critical user needs, and the ability to rationalize across and resolve stakeholder differences
• Experience with building best in class experiences and products, enabling business capability and objectives through technology
• Proficient with drawing storyboards, creating / ‘grooming’ product backlogs, writing user stories and developing acceptance criteria
• Relentless prioritization and alignment with business and IT stakeholders to ensure highest value capture
• Ability to work at an abstract level and continuously ‘pivot’ to arrive at the highest impact for both our customers and business units
• Ability to work under pressure, manage various stakeholders expectations effective and not get overwhelmed by client pressures on team
• Excellent analytical skills, and data driven approach to constantly analyse user feedback and analytics report
• Excellent communication skills with the ability to influence senior stakeholders on transforming our business

We support our people to work how, where and when works the best. Most of the Digital team are based in Auckland and work 2-3 days a week in the office, so that’s where you’d want to be if you enjoy in-person team time, however there are no expectations around this – the role can be fully remote and we’re open to applications from all over Aotearoa.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products, and more.

This ad will close automatically on 14 June but we’re considering applications as they come in, so hop to it if you're keen, or if there's something you’re curious to know first, reach out to Ben at ben.francis@contactenergy.co.nz

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.