Senior Product Manager, Internal Products

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Like Jobber empowers small businesses with the tools and insights they need to succeed, our internal-facing teams work to ensure our people at Jobber have the tooling, data insights, and strategic direction to excel in our shared mission. This Product Management group sits within Finance & Operations. We aim to serve as a central hub that drives cross-functional business outcomes in different corners of Jobber, with groups including Business Technology, Data, Revenue Operations, Business Strategy, and Analytics.

The role: 

Senior Product Managers at Jobber are strategic thinkers with strong business acumen. More than delivering features, they aim to drive the business forward. Reporting to the Group Product Lead this role will support internal software product delivery across cross-functional teams, typically as an embedded team member. One primary purpose of this role is to ensure we are identifying and executing on the highest priority initiatives, in part by bringing a product management mindset to the areas the team supports.

The Senior PM will facilitate collaboration to help guide the success of projects, utilize data and research to understand and validate top priorities, conceptualize a strategy, execute with the team and measure success. They will be a motivator for their team, keeping them engaged and excited about driving business outcomes across all corners of Jobber’s ecosystem.

As a Senior Product Manager you will:

• Take on the responsibilities of a Scrum Team Product Owner for our in-house engineering teams. This includes executing the product management workflow, backlog management (writing and prioritizing Epics and Stories), participating in Scrum events (Sprint Planning, Sprints, Scrums, Sprint Reviews, Retrospectives), estimation and testing.
• Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, they can prioritize building what matters to achieve the company’s strategic goals and initiatives.
• Deliver features and technology solutions that make an impact on our internal teams. You’ll work collaboratively to prioritize work by ranking it against strategic goals and initiatives alongside leaders across the business.
• Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, and then defining the release process and coordinating all activities to get a project launched. Once implemented, you will help determine what success looks like for the solutions you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results.
• Be responsible for cross-functional program management. Help manage, and at times drive, complex cross-functional projects which require both technical and non-technical deliverables to come together within the broader domain you support. You will drive project planning and execution; provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise.
• Level-up the team. You are eager to influence and elevate the PM team by educating, mentoring and training team members across the entire company on product methodology and philosophy.

To be successful, you should have:

• Career experience as a Product Manager. A track record of building and shipping multiple products or technical solutions that have successfully delivered value. You’ve owned a complete product, or large parts of an offering, and are comfortable leading cross-functional teams. You have built up a diversity of experience through having supported a number of different teams, products, platforms or companies across your career journey thus far.
• Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.
• Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business. An ability to effectively tailor messaging to the right audience, from executive-level through to your direct teams, is critical.
• A shipping mindset. We don't believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let's ship it, learn, and iterate.
• A data-driven mindset. You look to data to define a problem and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes.
• A technical mindset. Enough technical know-how to talk with engineers about architecture and technical considerations that impact product, and a desire to learn what you don’t know to help drive decision making.
• A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity. 
• Ownership. You are driven to do the right things for your work. You are accountable to both your successes and your shortcomings.