Job Details
Senior Tool Product Manager
Rocket Lawyer
Category
Product
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services.
Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
Today, Rocket Lawyer’s Operations team uses Salesforce (SFDC) as a Customer Relationship Management (CRM) tool intended to be the single source of truth for the customer lifecycle and all customer requests we need to fulfill according to our SLA commitments.
We are looking for a Senior Product Manager to join our global Product team to work with our world-class Operations teams to help us to own and continuously improve our Sales and Operations tools, including our CRM, sales automation, billing and fulfillment tools to meet our growing demand across all countries of operation. Your job will be to ensure that all customer data gets managed & our customer’s requests get fulfilled within our agreed SLA timescales.
Some of the jobs you will be involved in product managing:
About you
Please note: during the interview, you will be asked to show how your product management skills impacted the bottom line of previous employers and give examples of the processes you implemented to optimize fulfillment.
About your product skills
Soft skills
Benefits & Perks
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CRM
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