Technical Program Manager, Gainsight

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

What We're Looking For

We are looking for a strategic and analytical Technical Program Manager to join our GTM Systems team. In this role, you will be responsible for ensuring our global Sales, Customer Success and Onboarding teams’ have the right tools, configurations and automations enabled to support our customers during a period of rapid growth and scale. Specifically, we are looking for someone who is well-versed in Gainsight and can support the senior TPM and stakeholders to build and maintain this tool. 

You will be empowered to own, build, and shape the systems strategy and tactics that drive the effectiveness and efficiency of these GTM teams and Deel overall. If building a fast growing business excites you, this is the role you’re looking for.

What You Will Do

• Serve as a key contact for Gainsight-related matters, contributing to its optimal performance and functionality.

• Create and maintain comprehensive documentation for Gainsight configurations, processes, and automations.

• Collaborate with cross-functional teams to gather requirements, implement enhancements, and troubleshoot issues within Gainsight

• Partner with non-process and systems stakeholders to manage project intake, scoping, business impact and project timelines 

• Support organizational change initiatives by assisting, and in some cases, leading the management of large-scale, transformative change readiness programs at an enterprise level

• Act as an entrepreneurial multi-tasker who can be highly efficient while thinking strategically - managing ambiguity, and risk, and changing the direction of projects and strategies 

• Ensure all projects remain on track, deadline and effective communication on completion back to business stakeholders 

• Ensure testing & QA of functional and technical requirements across platforms

Requirements

• 3-5 years’ experience of Gainsight architecture or product management with minimum 2 years in a global SaaS environment, successfully delivering complex solutions and working with multiple stakeholders.

• A high degree of ownership over your work, you enjoy “getting your hands dirty” by digging into complex operations.

• Strong analytical aptitude and effective project management skills.

• Solid expertise and familiarity with Salesforce would be highly advantageous.

• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

• Excellent communication skills; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams.

• Bonus points for experience with other software and tools such as Zendesk, Looker (or Tableau/other BI tool), JIRA, Excel, Figma, Front and more.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Computer equipment applicable to your role

• Stock grant opportunities

• Additional perks and benefits based upon your employment status and country

• The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

"Please note that we will only communicate with our job applicants by using @deel.com domains. We will never contact applicants from any other email address. We  will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting https://www.deel.com/careers.