Job Details
QA Lead
Bisonic
Category
QA
Experience
-
Employee type
Full-time
Offer Salary
-
Job Description
QA/CUSTOMER SERVICE LEAD
Join our talented and dedicated team as a QA/Customer Service Lead. In this role, you will be responsible for ensuring the quality of our game and providing exceptional customer support. You will lead a team of QA testers and customer service representatives, ensuring that our games meet the highest standards and our players have a positive experience.
Responsibilities
■ Lead and manage a team of QA testers and customer service representatives.
■ Develop and implement effective QA processes and strategies.
■ Coordinate with developers and designers to identify and resolve quality issues.
■ Monitor and analyze player feedback and bug reports to improve game quality.
■ Respond to customer inquiries and provide timely and helpful support.
■ Stay up-to-date with industry best practices and trends in QA and customer service.
Requirements
■ 3+ years of experience in QA testing and/or customer service in the video game industry.
■ Strong leadership and management skills.
■ Excellent communication and problem-solving skills.
■ Proven ability to develop and implement effective QA processes and strategies.
■ Passion for video games and commitment to delivering the best player experience.
■ Español - Avanzado.
■ English B2 - Upper Intermediate.
Plus+
■ Experience with bug tracking and test management software.
■ Customer service experience in the video game industry.
■ Knowledge of game development processes and methodologies.
Benefits
- Competitive salary
- Contract for an indefinite period
- Remote work