Account Manager

Job Description:

At Hike, we’re building the Rush Gaming Universe 🎮 📲 💰

To know more, check out work.hike.in.

The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:

• Top Talent in Every Role → Both a quest for greatness & shared values are important to us 🦸‍♂️
• Pro-Sports Team → Strength-based, results-driven with a "team-first" attitude ⚽️
• Customer Obsession → We exist to delight our customers 😃
• Innovation & Make Magic → Courage to walk into the unknown and pioneer new fronts 🙀
• Owner not a Renter → Proactive & radically responsible. Everyone is an owner 🤝
• Think Deeply → Clear mind, obsession to simplify & data-informed 🙇‍♀️
• Move Fast → Ruthless prioritization & move fast 🙋‍♂️
• Be curious & keep learning → Curiosity to acquire new perspectives, quickly 👨‍🏫
• Dream Big → Courage to climb big mountains 🚀

• Minimum of 5+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry | Top Talent in every role 
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers | Customer obsession
• Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues | Think Deeply 
• Moderate Proficiency in using data and analytics to inform decision-making and tailor user engagement strategies | Top Talent in every role 
• A deep commitment to providing exceptional customer service and enhancing the user experience | Customer obsession
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast
• Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team 

• Customer Relationship → Trust Building: Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits
• Customer Relationship → Expectation Management: Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met
• Operations → Real-Time Support: Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience
• Strategy → User Engagement: Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives
• Operations → Feedback Collection: Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams
• Customer Relationship → Upselling and Promotion: Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value
• Analytical Skills → Data Utilization: Utilize data and analytics to understand customer behavior and preferences, tailoring your approach to meet their specific needs and maximize their engagement
• Cross-functional collaboration → Work closely with product, marketing and customer service teams to develop and implement strategies that drive user retention and growth

💰 Benefits → We have tremendous benefits & perks. Check out work.hike.in to know more

At Hike, we’re building the Rush Gaming Universe. We're taking gaming, one of the fastest-growing segments of entertainment in India, and converting it into a brand new source of economic opportunity. We're building a new kind of game economy where players can play, earn & grow and become true owners in the very networks that they help create.

Hike’s latest round of funding came in August 2021, where we raised capital from the world’s best product innovators & investors. The round was led by Justin Mateen (Co-Founder, Tinder). Rajeev Misra (CEO, SoftBank Vision Fund), Sean Rad (Co-Founder, Tinder), Arjun Sethi (Co-Founder & Partner, Tribe Capital), Bhavin Turakhia (Co-Founder, Zeta & Titan), Kunal Shah (Founder, Cred), Binny Bansal (Co-Founder, Flipkart), Aditya Agarwal (Partner in Residence, South Park Commons), Kunal Bahl (Co-Founder & CEO, Snapdeal) & Rohit Kumar Bansal (Co-Founder, Snapdeal), also participated in the round.

Currently, our dedicated team comprises approximately ~160 professionals who work remotely from over 30 different cities. The way we see it is we’ve been dropped off on a mountain that’s unexplored, without a map and it’s our job to figure things out. It’s an opportunity of a lifetime, a chance to do our life's best work.