Job Details

Information Developer (Technical Writer)

Eleks

Job Description

ELEKS Information Development Office is looking for an Information Developer (Technical Writer) in Ukraine, Poland, and Croatia.

ABOUT PROJECT

The project involves revamping digital tools for a multinational British-American firm specializing in professional services and risk mitigation. The goal is to enhance user experience, streamline business portfolio development, and improve risk management strategies.

REQUIRMENTS

More than 2 years in the Information Development/Technical Communication/Technical Writing field
Advanced or Proficiency in English
Ability to show the portfolio of documentation samples or perform the practical test task
Extensive experience with producing various user-facing deliverables: user manuals, help systems, video tutorials, etc.
Extensive experience with MadCap Flare or ATCS
Experience creating documentation using MS Word, including the creation of templates from scratch
Experience starting documentation projects from scratch
Outstanding communication and presentation skills
Initiative and proactive

RESPONSIBILITIES

Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO.
Communicate the status of documentation tasks in progress to ensure timely delivery
Interview subject matter experts to obtain ongoing details on the projects
Create documentation templates for various document outputs
Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
Create various types of video documentation under supervision of senior staff
Implement and support single-sourcing, structured authoring, and minimalism
Create documentation interactivity elements (index, hyperlinks, related topics, etc.).
With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
Follow all stages of documentation development and provide high-quality results
Translate technical texts that require minor review and editing from senior staff
Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
Take active (or passive) part in competence development events of IDO
Take part in coaching and mentoring of the junior staff