Technical Writer

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

As a Technical Writer at QAD, you will plan, write, research and publish new and updated user documentation, including online help, user guides, technical and reference guides, release notes and  web pages.

What You’ll Do:

• Create, develop, plan, write, and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication
• Conduct interviews with various users and technical staff to gather data for documentation
• Research and translate technical information into manuals and/or web-based documents for non-technical and technical users.
• Produce documentation that conforms to quality assurance standards

• Preferably (2~4) years work experience in English (US) language technical writing/communications, and/or API/Developer documentation. Experience in peer reviewing/editing is a plus.

• Strong interpersonal and/or customer service communication skills. Experience working with global/remote teams is a plus.

• Advanced skills in Google Workspace (Gmail, Drive) Google Docs, Slides, Forms, Sheets, and Atlassian tools (Jira and Confluence).

• Advanced-level knowledge of Oxygen Editor, ePublisher, Adobe FrameMaker, and MadCap Flare.

• Experience or knowledgable using a CCMS (Cloud/SaaS and OnPrem) and CDP (SaaS).

• Experience with Google AutoML and/or other AI tools is a plus.

• Strong desire to learn, develop and grow with the organization by helping improve current standards and/or processes. 

• University level degree in English, technical communication, or related subject.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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