Technical Writer II

What you'll do at Jamf:

The Technical Writer II will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.

*Please include a writing sample or link to view your writing sample with your application*

What you will do at Jamf:

• Maintain a deep understanding of Jamf products and their role in making customers successful
• Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
• Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
• Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
• Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
• Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
• Seek out appropriate advice or expertise when faced with challenging or important decisions
• Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
• Create new content from concept to delivery
• Use Jira to capture and track work
• Use Confluence to record research findings and other applicable information
• Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
• Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
• Use our content management systems and solutions to format, compile, and publish content
• Onboard, educate, and mentor new technical writers as needed
• Work collaboratively at the technical writer team level to assist and Influence other members
• Bring forward new and innovative ideas based on areas of expertise
• Continually demonstrate a mastery of technical writing skills and the overall discipline
• #LIRemote

What we are looking for: 

• Minimum of 3 years of experience as a technical writer or communicator in the software industry (Required)
• Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
• Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
• Business level proficiency in English (Required)
• General experience with macOS and iOS platforms (Preferred)
• General experience in an Agile environment (Preferred)
• Working knowledge of DITA XML, and topic-based writing (Preferred)
• 2 year / Associates (Required)
• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

#LI-Remote