Job Details

Engagement Manager

Bluemantis

Job Description

The main responsibility of the Engagement Manager is to manage IT infrastructure projects, resulting in exceptional and measurable client satisfaction and project profitability. As a member of our services team, the Engagement Manager works directly with our clients and internal teams to ensure that deliverables fall within the applicable scope, budget, and that the project meets the client’s business objectives as outlined at the onset of the project.

Key Responsibilities

Ensure that identified business outcomes are met through the successful completion of services engagements
Identify, coordinate, and manage activities of internal and external teams
Effectively manage and drive competing requests across simultaneous client engagements
Manage multiple IT projects in which several technologies, resources, or locations may be involved
Ensure that service deliverables align with client expectations, and are completed on time and within budget
Understand and manage scope of work, ensure out of scope work is captured and managed through a change order or events notice
Hold project team accountable to ensure quality; identify and manage quality issues and escalate as necessary
Manage project financials to targeted margin results; provide to management accurate forecasting associated with billings
Ensure the project team adheres to quality and time management processes such as change controls and timecard submissions
Communicating with executives or the board to keep the project aligned with their goals
Performing quality control on the project throughout development to maintain the standards expected
Provide status reports and updates as needed to both internal and external stakeholders
Understand and secure signoff on the acceptance criteria; oversee the review and timely delivery of project assets
Attain targeted billable utilization and revenue objectives
Actively work to remove obstacles to progress and escalates issues as necessary

Skills, Knowledge and Expertise

Five or more years of relevant project management experience, with direct and transferable skills including experience in a client-facing position managing external projects
Four-year college degree, or the equivalent combination of education and work experience is required
Relevant experience in the IT Professional Services arena with strong technical aptitude

Experience with at least one or more of the following:

Network Implementations
Cloud Migrations
Cyber Security
Active Directory O365 migration
Physical Datacenter to Virtual – Azure, Google

Ability and willingness to travel to client sites as required for the successful management of projects
Demonstrated track record of client satisfaction and on time, on budget deliverables
Demonstrated ability to address and resolve escalations
Demonstrated ability to manage competing priorities, tasks and client demands
Strong knowledge and experience with collaboration tools and MS office suite, and expert user of MS Project. Knowledge of additional software tools appropriate to individual focus
Excellent presentation and public speaking skills; ability to present complex information clearly and persuasively to varying audiences
Ability to exhibit appropriate professional behavior with colleagues and clients
Ability to contribute to a performance-driven, positive work environment
Excellent business writing and editing skills
Strong leadership and decision-making capabilities
Demonstrated ability to work on problems of complex scope
Demonstrated ability to be a strong client advisor
Ability to contribute to business development and relationship management activities