Job Details

Senior Manager, Business Processes

Extremenetworks

Job Description

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Role Overview:

As the Senior Manager, Business Processes, you will lead strategic business process initiatives, driving insights that shape our business decisions. Your experience in process optimization, and stakeholder engagement will be instrumental in enhancing our data-driven capabilities.

Key Responsibilities:

Team Leadership

Manage across the team to ensure adherence to day-to-day responsibilities

Take leadership role in regular team meetings, driving issues to resolution and ensuring team’s productivity

Coach and develop team members

Process Optimization:

o Possess an in-depth understanding of how business stakeholders use critical systems (e.g. Oracle CPQ, BMI, SFDC, Apttus)

o Evaluate existing business processes and identify areas for improvement.

o Lead cross-functional teams in implementing process enhancements.

o Work closely with analytics team to uncover hidden patterns and trends, informing opportunities for optimization.

o Streamline workflows to increase efficiency and reduce operational costs.

Stakeholder Management:

o Engage with senior leaders, department heads, and business users.

o Facilitate workshops and meetings to align initiatives with organizational objectives.

Reporting and Visualization:

Contribute to clear and concise reports, dashboards, and visualizations.

Present findings to stakeholders, highlighting actionable recommendations.

Qualifications:

Education:

o Degree in Business, Analytics, Computer Science, or related field, or commensurate experience

Experience:

o Progressive, relevant work experience in data analysis, business operations, or related roles.

o Proven track record of leading data-driven initiatives.

o Experience leading and developing teams

Skills:

o Leading and mentoring team members

o Strong attention to detail and excellent problem-solving skills

o Understanding of Sales, Sales cycle, processes, and sales attitude

o Effective stakeholder communication skills, including an ability to effectively communicate with business, management, and technical teams

o Ability to ascertain clarity from ambiguous situations

o Understanding team management dynamics

o Strong business analysis skills to identify process improvement opportunities

o Advanced Excel skills (Pivot Tables, VLookups, advanced formulas, macros)

o Process documentation software skills (Visio, Lucid, etc)

o Highly organized with ability to manage multiple simultaneous projects

o Ability to work independently in a fast pace every changing environment

o Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

o Experience using SFDC, Oracle, Jira and Oracle CPQ/BMI

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Business Analysis