Senior Manager, Program Management

We are looking for an experienced, highly effective Senior Manager, Program Management to lead the core operating cadences, performance management, and cross-team collaboration processes. Reporting to the SpringWorks Senior Director, this role will act as the key leader for SpringWorks implementations and cross-functional program management, helping to build and cultivate a high-performing team of program managers. The Senior Manager will be responsible for creating a seamless implementation process across a suite of workplace solutions, and the ongoing program management of complex initiatives across cross-functional stakeholders. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment. 

What you'll be doing:

• Program Management:
• Drive and own ongoing programme management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Strong focus on working with cross-functional teams, particularly Product, Engineering and Operations teams, to serve as the operational SME and drive forward the build and delivery of new service areas
• Drive on-time and on-budget delivery of program priorities
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies 
• Performance Monitoring and Reporting
• Support the set up of scalable processes for program tracking and KPI monitoring
• Drive the tracking and reporting of KPIs across SpringWorks to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Support in the embedding of a data-driven culture across SpringWorks
• Cross-Functional Collaboration:
• Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of process
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
• This role reports to the Director, SpringWorks Program Operations
• Willing to travel as needed (20-30%)

What success looks like in this role:

• Delivery of cost savings through the execution of cross-functional efficiency programs
• On time, on budget delivery of program initiatives
• Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you:

• Bachelor’s degree or equivalent experience required 
• 5+ years of experience working in operations and/or program management
• 1+ years of experience leading a team of direct reports 
• Significant experience of working cross-functionally in a matrix environment, with specific experience of collaborating with Product, Engineering and Operations teams to drive forward the build and delivery of new service areas
• Proven track record in translating business needs into scalable and impactful programs and solutions 
• Strategic thinker with ability to plan and execute with attention to detail 
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story 
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment 
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless  in pursuing them
• Experience in healthcare is a plus

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.