Job Details

Web3 Project/Account Manager

Serotonin

Job Description

Who is Mojito

Mojito is the leading NFT platform for the world's most iconic brands, sports teams, and celebrities. Our no-code dashboard, best-in-class API and industry leading creatives make it easy to build a bespoke, branded NFT marketplace. Backed by CAA and Sotheby’s, our customer list is chalk full of household names across sports, entertainment and more and we are creating the future of engagement.

We are passionate about building products for a diverse, global audience and think our team should be a reflection of that. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

About the Role

We are seeking a Project Manager to oversee the development and management of innovative blockchain-based projects. This role is ideal for someone with significant experience in project and account management, a strong understanding of project processes from branding and digital design to engineering execution and delivery, experience with Jira, and excellent English communication skills within cross-functional teams. The successful candidate will have a strong client-facing presence, high emotional intelligence, and the ability to manage kickoff and delivery timelines, ensuring that all deadlines are met.

Location: Fully Remote (Work from Home) 9 AM - 5 PM EST

Responsibilities

Key Responsibilities

Project Management:

Oversee the full project lifecycle, from kickoff to delivery, ensuring that all projects are completed on time and within budget.

Manage kickoff and delivery timelines of projects, ensuring deadlines are met.

Client Interaction:

Maintain a strong client-facing presence, facilitating kickoff meetings, client meetings, and the fact-finding/research process to gather project requirements and ensure client satisfaction.

Engage with clients regularly to maintain positive relationships and ensure alignment with client expectations.

Account Management:

Manage client relationships, track billable hours, and ensure clear communication and alignment with client expectations.

Serve as the main point of contact for clients and between the internal teams, providing updates and addressing any concerns promptly.

Deadline Management:

Track project deadlines, manage timelines, and ensure timely delivery of all project components.

Monitor project progress and make adjustments as needed to meet deadlines.

Dynamic Environment Adaptation:

Thrive in a fast-moving and dynamic environment, adapting quickly to changing project needs and priorities.

Project Process Understanding:

Utilize a strong understanding of the project process, including branding, digital design, engineering execution, and delivery.

Communicating effectively and clearly with the Product and/or Engineering Team.

Project Management Tools:

Leverage project management and resource planning tools, specifically Jira, to effectively manage resources, timelines, and project progress.

What Success Looks Like

Effective Project Management: Successfully manage projects from kickoff to delivery, ensuring they are completed on time, within budget, and to the client’s satisfaction.

Effective Communication: Clear understanding of how to communicate with a Product or Engineering team

Strong Client Relationships: Maintain strong, positive relationships with clients, ensuring clear communication and high levels of client satisfaction.

Timely Delivery: Consistently meet project deadlines, managing timelines and resources effectively.

Adaptability: Demonstrate the ability to adapt to a fast-paced and dynamic work environment, easily handling multiple projects and changing priorities.

Qualifications

4-5 years of proven experience in project management and client services, with a strong account/project management background.

High level of emotional intelligence and strong client interaction skills, with experience in account management.

Demonstrated ability to manage projects from kickoff to delivery, including facilitating meetings, tracking billable hours, and managing deadlines.

Comfortable working in fast-moving and dynamic environments.

Good understanding of the full project process, from branding and digital design to engineering execution and delivery.

Proficiency in project management and resource planning tools, specifically Jira.

Excellent command of the English language, with excellent written and verbal communication skills.

Ability to manage multiple tasks and projects effectively, ensuring timely completion.

Availability to work 9 AM to 5 PM EST

Mojito is committed to providing our employees with competitive benefits and wellness offerings:

Health, dental, vision insurance